Tag Archives: dining

Honest apology from restaurant server

I worked in restaurants for many years and like this person, I know that the information that we had about Celiac disease was so poor and inaccurate. I remember one chef telling me what a celiac person might get for symptoms if they got “glutened”. He said “they will get a tummy ache for a couple of days”.
It made me mad then, because I knew better and he was going to go on teaching many more cooks and servers his incredibly, insensitive information!

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Here is a post from glutendude.com.

Wow…check out the following email I received yesterday.

It is honest, sad and scary all wrapped into one.

It is from a long-time restaurant server who spent years not taking celiac disease seriously for her customers.

She is now being tested for celiac disease.

Here is her confession.

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This is my apology.

I am sorry. I am very very sorry.

Until I recently began the roller coaster ride of medical testing in an attempt to discover if I have Celiac disease, I had no idea. I didn’t know about cross contamination. I didn’t know that a small amount of gluten could hurt someone for so long.

I worked for many years as a server and I had no idea. I worked in many different restaurants, in many different kitchens with many different chefs, and still I had no idea.

I thought I understood what it meant if a customer told me they had Celiac disease.

I didn’t.

If a nut or other allergy was mentioned, I went out of my way to make sure the meal was delivered as safely as possible. But I never received any training about Celiac disease.

I can vividly recall a plate of gluten free pasta being served up – head chef plates it, generous helping of sauce. And the sous-chef, without thinking, adds fresh garlic bread to the side of the plate.

I pick it up, whisk the garlic bread off and deliver the plate to the customer.

What happened to that poor person?? This never would have happened with shellfish or nuts in the case of an allergy.

And so for this I apologize. I don’t know how to make it better.

How many servers are out there simply whisking garlic bread off the plate? How many crumbs are falling into our meals?

I’m still trying to discover what exactly my relationship with gluten needs to be, but in the process I’m discovering a community. They help me in the grocery store and reading their stories here are helping me too.

Thanks Gluten Dude!

And sorry everyone.

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This is not about karma. She did not have this disease “coming to her”.

This is about the ignorance of the restaurant industry.

It’s about the continued harm the pseudo gluten-free crowd is causing us.

It’s about Kim Kardashian and Miley Cyrus and Gwyneth Paltrow and Lady Gaga all contributing to the over-exposure of gluten-free.

Hell…I’m sick of hearing about it.

And lastly, it’s about somebody coming to grips with her past and her future.
http://glutendude.com/celiac/celiac-confessions-of-a-waitress/

Food is everything, but should it be?

Why does every event or celebration have to be based around food?

Our family has food restrictions and besides not being able to eat at restaurants, many if not all social events have a food component to them. “Fit in or don’t go”, is how it feels many times. For our family we are learning that this is going to be commonplace one day, but for now it is difficult for us.

We went GF 3 years ago and then realized that things weren’t resolving with that diet alone. We have learned that going GF is many times just the starting point and there can be many more issues that can follow that diagnosis.

Dining out used to be such a big and common event for us, since we worked in restaurants for many years. We loved dining out and trying different restaurants. We didn’t expect that we would never be able to take our kids to a restaurant for a birthday or other celebration ever again.

When our daughter started the new school we carefully and cautiously explained to her new teacher how concerned and careful we are with specific foods and it may be best if no food is even offered to our daughter. Wouldn’t you know that the very first day was an indication of how the whole year would be. Cookies and juice were given to all the other children on that first day at Gr 4. How would you feel, being at a new school and this is the first day?

The teacher was very kind and gave rewards to children for good behaviour and guess what they got? Food! We thought it was odd that there was such a focus on food since one of her children was peanut allergic. You could assume that she may have changed her focal point to something other than that??http://www.glutenfreesociety.org/gluten-free-society-blog/staying-gluten-free-for-school-lunches/?inf_contact_key=1d0118f443d2844a3a8cecd6cbcd0d778a65185aabac6d0ec67d808b01233e56

Every birthday party, wedding, halloween, family gathering has a large component of food around it. I really see why we north americans have issues around food when you see it from this perspective.

We have a fabulous children’s hospital, but we can’t have safe food for our children from there because most restaurants or staff dont understand cross contamination and the ramifications of eating something that may have small traces of gluten.Dr. Osborne

We hope that we can be the change that we want to see in the world. I guess that means meeting with the school and expressing how important this is to the health of our family. They understand peanut allergy, but since this is not emergent(call 911)then it seems not as important.

We are supposed to be going with our family for a dinner at a restaurant tonight, so that is why I was thinking about it now. Great! We have to go to dinner and eat chinese, while our other daughter sits and wishes she could have it! This is so hard to do! I will bring some food for her and tell her to just enjoy what I have prepared, but deep down I wish that she could eat all this unhealthy food along with us!!! Argh! It would make life so much easier, but we have to make a change. We have to change the world for the betterment of all of us.

I should open a safe restaurant for all families…